Category: Opinion
How to win business in the face of the great customer resignation
Jun 23, 2022
By Andy Philpott, Sales and Marketing Director at Edenred. The first half of 2022 has seen brutal increases in the cost of living, not seen in a generation. Behind a...
Connected, Convenient, Commercial: Product Trial in a Post-Pandemic World
May 31, 2022
By Rob Booker, Client Partner at TRO Whilst Covid-19 has led to a challenging couple of years for many parts of the economy, changing consumer habits have had a broadly...
Mando-Connect Loyalty Event Celebrates Whitepaper Launch
Apr 21, 2022
Mando-Connect and Ogilvy hosted one of the first face-to-face loyalty events since 2019 to celebrate the launch of Mando-Connects latest whitepaper: ‘What the British...
Who’d have thought the QR code would be the New Normal?
Apr 21, 2022
By Rob Scott, Creative Director, TLC I recently revisited a planning piece from BBH, published at the height of the pandemic called Clumsy Human. It predicted three...
Don’t forget the human: the importance of staffing
Mar 08, 2022
By Gemma Moore, Staffing Director at TRO With IRL experiences on the rise, the importance of people – the face of those experiences – should be high on the list of...
Through a Commerce Lens: Predictions for 2022 and Beyond
Feb 21, 2022
Read what Bryan Gildenberg, SVP of Commerce at OCG, sees as the most important commerce technologies to emerge from this year’s CES show and the implications it...
Growing under the radar: the role of experience in an age of hyper-convenience
Oct 01, 2021
From Weezy to Getir to Zapp, the pandemic accelerated a new wave of delivery services, touted as the “Netflix of grocery” currently expanding across UK cities. While...
How charities had to diversify during lockdown
Jul 02, 2021
The term “charity starts at home” is now truer than ever with unemployment rates at 4.9% (The Guardian) and many of the public now suffering the consequences due to...
Voice Tech and Alexa – Past, Present and Future By Maria Noel Reyes At VozLab
Jun 24, 2021
Time flies when you’re having fun, and I have had fun with Alexa. For six years to be specific, that’s how young she is. She is engaging and everyone in the family...