npower launches ‘No Call Out Cash Back’ service for boiler customers
Tue 13th Apr 2010
If consumers do not call out npower’s hometeam to work on their boiler during the 12 month care plan, npower will automatically return 50% of the value of the plan to the customer on their anniversary.
The hometeam 50 plan, which costs £126 per year, includes an annual boiler service, usually costing £74.
The service was devised after npower polled customers and found 78% wanted cash back on cover plans which are not used.

