House of Fraser partner with NUS to target students

Department store House of Fraser has partnered with the NUS Extra Card to launch a vouchering app on Facebook, created by social media agency We Are Social.

Based on We Are Social’s insight that House of Fraser’s Facebook fans as whole represent a younger demographic than those registered on their website, the app will aim to engage a new audience and encourage first time purchases amongst the student population.

The app sits within House of Fraser’s Facebook page and allows students to receive a 10% discount when shopping online, as they would if visiting a physical store, and also can be used to offer ‘flash discounts’, with even more money off.

Students also have the opportunity to share the discounts on offer with their Facebook friends.

Madeleine Melson, senior commercial manager, at House of Fraser says: “We’re excited to be partnering with the NUS Extra on such an innovative use of Facebook. We hope to start relationships with students online, to complement those they already have with our stores, with the goal of building loyalty and trust to last a lifetime.

“We Are Social’s insight and ability to deliver an app that takes advantage of Facebook’s ability to access users’ social graphs have been essential in making this project a success.”

Seb Robert, account director at We Are Social adds: “Based on our insight into customer behaviour in social media, with this project we're able to encourage first time purchase from a younger audience. While other retailers might expect students to come to them, with House of Fraser, we’ve found an intelligent way of having a presence where students are already.”

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